Shipping & Returns

If you ever receive something from our shop that is either an incorrect or defective item, please Contact Us so we can determine the best way to correct this issue.  (Either resend your order or refund your order.)


Returns Policy

I gladly accept returns, exchanges, and cancellations

Contact me within: 3 days of delivery

Ship items back within: 7 days of delivery

Request a cancellation within: 4 hours of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Digital downloads (Becasue a "kit" automatically includes digital downloads, a kit purchase cannot be refunded.)
  • Items on sale

 

Conditions of return

Buyers are responsible for return shipping costs (other than due to our error or defective product). If the item is not returned in its original condition, the buyer is responsible for any loss in value.



Shipping

We can and do ship to virtually any address in the world as long as insurance is available by our carrier. If you are unable to check out when you enter your address, please Contact Us and we can verify whether or not shipping is available to your address. 

While we strive to ship each order out within one day of receiving it, please allow up to two business days for processing unless noted otherwise in the product listing.  If your order includes an item that is on "Presale," then your entire order will be held and shipped once the presale item is ready to ship.

We ship most all US orders via Priority Mail (small orders ship first class), and all international packages (under 4 pounds) via 1st class parcel service.  For international orders over 4 pounds, we can provide you a shipping quote for International Priority Mail.

Estimated shipping times (excluding customs clearance)
 
Note:  Do to the ongoing challenges the world faces with the COVID 19 virus, current worldwide shipping times can be significantly different than they have historically been.  See current estimates in BOLD below.
 
South Africa: 10-20 business days - (3-4 months.  Contact us for other options.)
United States: 2-3 business days - (2-5 days)
Canada: 7-9 business days - (2-5 weeks)
Europe: 8-10 business days - (3 to 8 weeks)
Australia, New Zealand and Oceania: 9-13 business days - (4 to 9 weeks)
Asia Pacific: 8-11 business days - (4-9 weeks)
 
We do our best to expedite the processing of your order; however, the actual delivery time will depend on the vagaries of the postal service.
 
 
Customs and import taxes
 
Buyers are responsible for any customs and import taxes that may apply. Unfortunately we are not responsible for delays that may occur due to customs or COVID restrictions.